How to Fix “the Person Who Bought This Needs to Sign In” Xbox Error?

If you are the person who bought this, then you should fix this error.

Most errors inform you that something is wrong; however, some appear even when nothing is wrong. For example, “The person who bought this needs to sign in” can be categorized into the latter category of errors. First, it appears out of nowhere, then refuses to go away.

This error mostly pops up when you try to access content initially available from another account on your console. Don’t worry, as there are plenty of methods you can implement to fix this bothersome error.

Ways to Solve Fix “the Person Who Bought This Needs to Sign In” Xbox Error

Restart The Console

As you might already know, any issue on any device can mostly be solved by Restarting, and the Xbox is no exception. When you restart your console, it will clear some cached data on your Xbox. This will likely solve the “The person who bought this needs to sign in” error.

• Hold the Xbox button on the controller; a prompt will appear.
• Click on Restart console.

The console will begin to restart. After the console boots back up, see if you can access the content you want. If you still get the same Xbox error, then try other solutions given below.

Check the Xbox Live Servers’ Status

Before looking at the list of possible solutions, remember that sometimes the troubles could be from the other side of the wire. For example, Xbox Live servers are not perfect; they sometimes have outages. Unfortunately, there is nothing much you can do except wait when this is the scenario.

Make sure not to mess around with the network settings in hopes of fixing the “The person who bought this needs to sign in” error. Instead, check the Xbox Live server status by visiting the Xbox Status webpage. A red sign next to Account & profile or Store & subscription means the issue is from Xbox’s side.

You can Set Your Xbox to Home for Your Account.

If you play across an array of Xbox consoles using your Account, you could let Microsoft know which one is the primary console. You can do so by making it your home Xbox. After you make a console your home Xbox, everyone on that console will gain the ability to use the content you purchased.

This means that others on that Xbox can play the games you bought or enjoy the Xbox Game Pass subscription on their accounts, as long as they play on that console.

This makes the Xbox more friendly toward offline gaming. Other accounts can use the stuff you purchased without needing your Account to be constantly online. This simple trick often fixes this “The person who bought this needs to sign in” error.

• First, you need to sign in with the Account on your Xbox.
• Go to Settings, then navigate to Personalization.
• Click on My home Xbox.
• On the upcoming screen, click on Make this my home Xbox.

Cross-check to see if you’re Connected to the Internet

Xbox is not particularly enthusiastic about offline gaming, so some things will not function properly if you are gaming offline. It is suggested you make sure you are connected to the Xbox Live servers, especially when you encounter the “The person who bought this needs to sign in” error.

• To do so, visit the Settings, then navigate to Network.
• Click on Network settings.

From the network settings, click on Check Internet connection. A dialog will appear, and Xbox will run a few tests to determine whether you are online.

If the dialog says, you are connected to the Internet, then good. If not, follow the screen instructions to diagnose and fix the issue. 

Restart the Router

Xbox may be facing issues with your IP address particularly. For example, you are assigned a new dynamic IP address every time you restart your internet router (if you don’t have a static IP address set up). So, by continuing the router, you could dump the old IP address and get a new one. One that Xbox will not have problems with.

You can restart the router using the physical button on the router. Just turn off the router, wait for 30 seconds, then turn it back on. After your internet connection is back, try accessing the Xbox content. If you can’t access the physical button, you can restart your internet router via the setting page.

Logout and Login to Your Xbox Account

Signing out and signing back into your Account on your Xbox console might refresh Xbox’s memory of who you are and the content you have on the Account.

• First, press the Xbox button on the controller.
• Go all the way to the left of the profile picture.
• Under profile name, click on Sign out.
• Press the Xbox button again, then make your way to the same spot.
• Click on your Xbox account, then sign in.

Try to Remove Your Account from the Xbox Console

If logging in and out did not fix the error, you have to resort to a more drastic measure and remove your Account from the console entirely, then add it again.

When you do so, it will remove the stored data regarding your Account, and once you sign in again, your Xbox will be forced to get new data from the cloud.

• Navigate to Settings, then go to Account.
• Click on Remove accounts.
• In the dialog that opens, click on the problematic Account.
• Confirm by clicking on Remove.

Now that the Xbox has removed every trace of your Account, you need to sign back in.

• Press the Xbox button on the controller to begin the process.
• Navigate to the far-right tab, then click on select Add new.
• Type in your credentials, then sign in.

Hopefully, this fixed the issue.

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