Troubleshooting Error 971 Message on Android Phones: A Step-by-Step Guide to Resolve

Have you ever experienced an error message that pops up on your Android phone screen, and you have no idea what it means or how to fix it? One such error message is Error 971, which can be quite frustrating as it prevents you from downloading or updating apps on your device. The good news is that you can resolve this error message on your own with a few simple steps. In this blog post, we will discuss what Error 971 is, what causes it, and step-by-step instructions on how to resolve it. So, let’s get started!

Android phones are one of the most popular gadgets of our time. However, they can be prone to errors and issues that can disrupt their functionality. One such error is the Error 971 message, which can be frustrating for any user. In this step-by-step guide, we will explore what Error 971 is, what causes it, and how to resolve it.

Step 1: Understanding Error 971
Error 971 is a common error message that appears on Android phones when trying to download or update an application from the Play Store. This error message usually indicates that there is a problem with the device’s cache. The cache is a temporary storage location that stores data and files to help the device run more smoothly.

Step 2: Clearing the Cache
The first step in resolving Error 971 is to clear the cache of the Google Play Store application. Here’s how you can do it:

1. Open the Settings app on your Android device.
2. Scroll down and select Apps.
3. Scroll down to the Google Play Store app and tap on it.
4. Select Storage and then Clear Cache.
5. Once you have cleared the cache, restart your device and try downloading or updating the app again.

Step 3: Clearing the Data
If clearing the cache did not resolve the issue, you may need to clear the data of the Google Play Store app. Here’s how you can do it:

1. Open the Settings app on your Android device.
2. Scroll down and select Apps.
3. Scroll down to the Google Play Store app and tap on it.
4. Select Storage and then Clear Data.
5. Once you have cleared the data, restart your device and try downloading or updating the app again.

Step 4: Checking Date and Time Settings
An incorrect date and time setting on your device can also cause Error 971. To check your date and time settings, follow these steps:

1. Open the Settings app on your Android device.
2. Scroll down and select System.
3. Select Date & Time.
4. Ensure that your device is set to the correct time zone and that the date and time are correct.
5. If the date and time settings were incorrect, correct them and try downloading or updating the app again.

Step 5: Removing and Re-adding Your Google Account
If none of the above steps worked, you may need to remove and re-add your Google account. Here’s how you can do it:

1. Open the Settings app on your Android device.
2. Scroll down and select Accounts.
3. Select your Google account and then tap Remove Account.
4. Restart your device and then re-add your Google account by going back to Accounts and selecting Add Account.
5. Once you have re-added your Google account, try downloading or updating the app again.

Error 971 can be a frustrating issue for Android users, but by following these simple steps, you can resolve it and get back to using your device as usual. Remember to clear the cache and data of the Google Play Store app, check your date and time settings, and remove and re-add your Google account if necessary. If none of these steps work, you may need to contact your device manufacturer or a tech expert for further assistance.

In conclusion, the Error 971 message on your Android phone can be a frustrating issue, but with the right troubleshooting steps, it can be resolved. By following the step-by-step guide we’ve provided in this post, you should be able to fix the Error 971 message on your Android phone and get back to using your device as normal. Remember to always keep your device updated and clear any unnecessary data to avoid encountering this error in the future. If you still encounter issues after trying these steps, it may be best to seek professional help from your device manufacturer or a trusted repair service.